BidX² ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the BidX² construction estimating platform. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.
1. Information We Collect
We collect information in the following ways:
- Account information: Name, email address, phone number, company name, and password when you register.
- Business data: Estimates, bid details, customer names, project information, and other data you enter into the Service.
- Usage data: Log data, IP address, browser type, pages visited, time spent, and feature interactions.
- Payment information: Billing details processed securely through Stripe. BidX² does not store full card numbers.
- Communications: Messages you send to our support team.
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain the Service
- Process payments and manage subscriptions
- Send transactional emails (receipts, password resets, account alerts)
- Send product updates, feature announcements, and improvement tips
- Respond to support requests and questions
- Analyze usage patterns to improve the Service
- Comply with legal obligations
We do not sell your personal information to third parties — ever.
3. Information Sharing
We share your information only in limited circumstances:
- Service providers: Trusted vendors (e.g., Stripe for payments, AWS for hosting) who assist us in operating the Service under strict confidentiality agreements.
- Legal compliance: When required by law, court order, or government authority.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred (with notice to you).
4. Data Security
We take security seriously and implement industry-standard protections:
- All data in transit is encrypted using TLS 1.2+
- Data at rest is encrypted in our cloud infrastructure
- Access to production systems is restricted and logged
- We conduct regular security reviews and vulnerability assessments
No method of transmission over the Internet is 100% secure. We strive to use commercially acceptable means to protect your personal data, but cannot guarantee absolute security.
5. Data Retention
We retain your account data for as long as your account is active or as needed to provide the Service. After account cancellation, we retain your data for 30 days to allow for export requests, then securely delete it unless a longer retention period is required by law.
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Portability: Request an export of your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications at any time
To exercise any of these rights, contact us at privacy@bidx2.com.
7. Cookies
BidX² uses the following types of cookies:
- Essential cookies: Required for the Service to function (authentication, security). Cannot be disabled.
- Analytics cookies: Help us understand how the Service is used (Google Analytics). You can disable these in your browser settings.
- Preference cookies: Remember your settings and preferences.
By using the Service, you consent to our use of these cookies. You may configure your browser to refuse all or some cookies, though this may affect Service functionality.
8. Contact
Questions, concerns, or requests regarding this Privacy Policy? Our privacy team will respond within 5 business days.
Email us at
privacy@bidx2.com